Getting qualified providers to work quickly is as important as ever, which is why automating the provider credentialing process can be an essential step for healthcare organizations. Our team member and Credentialing Product Owner (who also happens to be a former Medical Staff Professional), outlined 5 key factors that will help you determine which automated credentialing solution is best for you.
- Simplicity of migration
To improve your chances of a simple and successful migration, you’ll want to look for a vendor that has:
- Experience implementing software with healthcare organizations that are similar in size and scope to your own
- An established and proven process for migrating historical data
- A clear project plan that outlines important details such as timelines, technical specs, key roles and responsibilities, training information, etc.
- A dedicated implementation specialist to help you every step of the way
- Cloud-based operations (so you can work from anywhere)
Since suddenly shifting to remote work in early 2020, healthcare organizations are more aware of the advantages of using cloud-based over on-premise solutions. Because cloud-based software can be accessed via the internet, employees are no longer tied to their desktops in the office. Plus, cloud-stored data is accessible 24/7, which is especially useful in time-sensitive situations.
Another element to pay attention to here is security. It’s important to select a vendor that has taken extra steps to ensure the security of your cloud-stored data, such as being HIPAA compliant and having a SOC 2 attestation.
- User-friendly interface
Next, look for a credentialing solution that has a modern and easy-to-use interface. Elements of a user-friendly interface include clear, readable text and organized dashboards. Ideally, the solution should be ADA compliant, meaning that those with disabilities will experience the same ease of use as those without disabilities.
When interacting with the product, you should be able to find the information that you need quickly and simply because well-designed technology leads to more streamlined workflows. Plus, the easier an interface is to navigate, the quicker you’ll be able to train new staff members.
- Digital provider applications
The solution that you choose should reduce the back-and-forth that’s typically required for completing provider applications by a) making it easy for providers to see what’s required of them and b) giving providers a digital way to submit that information directly to you.
Even better, digital applications allow both your team and the provider to keep their information in a single, easy-to-access space (that doesn’t involve overflowing file cabinets). This means that when it comes time for reappointment, providers can share their information digitally instead of faxing/re-printing their paperwork.
- World-class customer support
Behind every great solution is a support team that feels like an extension of your own. It’s important that your vendor has various support options, including:
- One-to-one support via chat, email, and phone
- Online knowledge bases with helpful articles and instructional videos
This combination of support options will improve your team’s and your providers’ experience with your new credentialing process.
Remember, the automated solution that you choose should make the lives of those performing the credentialing process easier. With that in mind, plus the 5 key factors we’ve laid out above, you can confidently move forward in finding an automated credentialing solution that is a great fit for your organization.
Curious what your credentialing process could look like with EverCheck’s automated solution? Learn more here.