Healthcare is evolving. Don’t let HR get left behind.

Posted by EverCheck on April 13, 2017

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Recently, scientists converted spinach leaves into beating human heart tissue, and researchers at Harvard have come one step closer to reversing aging in mice (with the hope that humans are next).

Healthcare is evolving. Shouldn’t the human side of healthcare evolve, too?

It is, actually. The role of HR in the mid-20th century was that of labor and personnel management. A bookkeeper of humans, if you would. Now, HR is a business partner role, one that aligns the goals of individuals with the goals of the company.

Progress is good and necessary, but it doesn’t come without its challenges. Although the scope of the healthcare HR role is expanding to include higher-level demands, the task of labor and personnel management doesn’t simply disappear. To change and evolve sustainably, HR must learn to divest itself from the HR of the 1950’s and embrace the HR of this decade.

Embrace Automation, Don’t Fear It
Robots aren’t coming to steal your job; they’re coming to make it easier.

Robots can process payroll, verify clinician licenses, and manage employee benefits. Robots cannot think strategically about your organization’s human capital. They can supplement an employee on-boarding experience. They cannot be the experience.

Implementing technological solutions helps improve efficiencies and accuracy, but it also frees up staff to focus on different yet critical priorities. Human resources will never exist without humans.

Dial Into Your Day
To know what you need to shift in order to make your role one that is more progressive, you need to understand where your time is going. Spend a week or two taking a meticulous account of your day-to-day tasks. What are you spending the most time on?

Remember, more input doesn’t always mean more output. Rate your work on a quality scale, with 1 being the lowest-“quality” tasks (the kind you can do without much thought) and 10 being the highest-quality tasks that require high-level skill. Tasks that require low skill but lots of time should be your first priority to automate and outsource.

Once you have that dialed in, you can begin exploring solutions to help minimize the tedium.

Pursue Learning, Constantly
Once you’ve successfully removed the relic tasks of HR, it’s time to put your brain to even better use. That was the point, right? Your role now requires more skill simply because you’ve removed that tasks that require less.

If you’re feeling less than prepared, that’s normal. But get ahead of that feeling with some self-directed learning. Online resources like lynda.com and academicearth.org can help you sharpen your business acumen, while blogs and trade events like ASHHRA’s annual conference are more strategic HR focused. You have endless resources at your disposal to thrive in your new, 21st century role. Take advantage of them!

And don’t forget that learning is a never-ending process. Just when you start to think you have you have an expert-level grasp on your job, embrace learning even more. Never, ever become complacent.

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Posted in: Healthcare HR, Industry Insights